Interpersonal Communication Skills

Master verbal and non-verbal communication techniques to create relationships grounded in trust and cooperation


Subjects

If you're interested in this program, you might also like classes in these subject(s):


Certificates

This program is part of the following certificate:


Continuing Education

This class is eligible for the following continuing education credits:

Ohio CPA 6 CPE
PMI Project Manager 6 PDU

Contact

Questions about finding the right program, corporate packages, or planning your visit? We're here to help.

216.368.6413 or 800.736.6403
seminars@case.edu



Communicating…it is and has always been one of the most critical skills for managers. Anyone who masters the skill wields the power to get things done — and get noticed. This program will sharpen your listening and speaking skills, and teach you new verbal and non-verbal techniques. Learn how to use your strengths and minimize your weaknesses to improve working relationships. Develop interpersonal skills to build a climate of trust and cooperation.

Instructor Date and Time Location  
Patti Hathaway   Thursday, Jan. 23 from 9 a.m. to 4:30 p.m.
Cleveland, OH Event has Passed

Instructor:
Patti Hathaway  
Date and Time:
Thursday, Jan. 23 from 9 a.m. to 4:30 p.m.
Location:
Cleveland, OH
Event has Passed

Topics

  • Communication and persuasion barriers
    • Jargon, vague terminology
    • Close-mindedness quiz
    • Fake attention, selective perception, information assumption
    • Thought/speech ratio
    • Lack of empathy
  • Avoiding gender fender benders
  • Influencing others through listening techniques
    • The EARS formula for improving listening skills
    • Neuro-linguistics programming strategy for connecting and influencing others
  • Handling negative feedback in a positive manner
  • The care and feeding of employees
    • How do I give feedback, praise, constructive criticism
  • Personal action plan

Learning Outcomes

As a result of attending this program, participants will:

  • Understand the critical importance of listening to others in order to overcome communication barriers in the workplace
  • Be able to discern the overall communication differences between men and women
  • Discover a non-verbal communication strategy to establish a conducive climate for interactions with others
  • Learn how to give positive and negative feedback to others

Who Should Attend

Anyone interested in improving their effectiveness in the workplace by becoming a more persuasive and effective communicator.

Costs

Individual Participants: $645
Package Pricing: 1 class day per participant

Available Discounts

 



Social Media
Weatherhead School of Management
Case Western Reserve University

10900 Euclid Avenue
Cleveland, Ohio 44106-7235 USA

216.368.2030

weatherhead@case.edu