Interpersonal Communication Skills

Master verbal and non-verbal communication techniques to create relationships grounded in trust and cooperation


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This program is part of the following certificate:

Continuing Education

This class is eligible for the following continuing education credits:

Ohio CPA 6 CPE
PMI Project Manager 6 PDU


Questions about finding the right program, corporate packages, or planning your visit? We're here to help.

216.368.6413 or 800.736.6403

Communicating…it is and has always been one of the most critical skills for managers. Anyone who masters the skill wields the power to get things done — and get noticed. This program will sharpen your listening and speaking skills, and teach you new verbal and non-verbal techniques. Learn how to use your strengths and minimize your weaknesses to improve working relationships. Develop interpersonal skills to build a climate of trust and cooperation.

Instructor Date and Time Location  
Patti Hathaway   Thursday, Jan. 23 from 9 a.m. to 4:30 p.m.
Cleveland, OH Event has Passed

Patti Hathaway  
Date and Time:
Thursday, Jan. 23 from 9 a.m. to 4:30 p.m.
Cleveland, OH
Event has Passed


  • Communication and persuasion barriers
    • Jargon, vague terminology
    • Close-mindedness quiz
    • Fake attention, selective perception, information assumption
    • Thought/speech ratio
    • Lack of empathy
  • Avoiding gender fender benders
  • Influencing others through listening techniques
    • The EARS formula for improving listening skills
    • Neuro-linguistics programming strategy for connecting and influencing others
  • Handling negative feedback in a positive manner
  • The care and feeding of employees
    • How do I give feedback, praise, constructive criticism
  • Personal action plan

Learning Outcomes

As a result of attending this program, participants will:

  • Understand the critical importance of listening to others in order to overcome communication barriers in the workplace
  • Be able to discern the overall communication differences between men and women
  • Discover a non-verbal communication strategy to establish a conducive climate for interactions with others
  • Learn how to give positive and negative feedback to others

Who Should Attend

Anyone interested in improving their effectiveness in the workplace by becoming a more persuasive and effective communicator.


Individual Participants: $645
Package Pricing: 1 class day per participant

Available Discounts


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Weatherhead School of Management
Case Western Reserve University

10900 Euclid Avenue
Cleveland, Ohio 44106-7235 USA