Mastering Cross-Cultural Communication

Keep pace with your organization’s global expansion


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This program is part of the following certificates:

Continuing Education

This class is eligible for the following continuing education credits:

Ohio CPA 8 CPE
PMI Project Manager 6 PDU


Questions about finding the right program, corporate packages, or planning your visit? We're here to help.

216.368.6413 or 800.736.6403

As companies expand their operations globally, managers increasingly need to interact and communicate effectively with colleagues, employees, employers, vendors, and others whose cultural background is different from their own. Success in communication, interaction and influence depends on having insight and understanding of differences in values, assumptions, expectations, and behavioral styles. Participants will study various models for understanding behavior within a cultural context and learn to interact appropriately for positive impact.

This seminar will use discussions, exercises, case studies, videos, simulations and group examples to help participants explore a conceptual framework for understanding their own culture, behavior and communications styles, as well as how those affect relationships with others of different backgrounds. Participants will develop a behavioral repertoire for effectively communicating cross culturally, with focus on developing skills for effective communications and interactions.

Instructor Date and Time Location  
Craig Storti   Thursday, May 8 from 9 a.m. to 4:30 a.m.
Cleveland, OH Add to Cart

Craig Storti  
Date and Time:
Thursday, May 8 from 9 a.m. to 4:30 a.m.
Cleveland, OH
Add to Cart


  • Understanding one’s personality and culture — and those of others — and how they affect communication style
  • Establishing frameworks for understanding cross-cultural similarities and differences
  • Developing skills for successful cross-cultural communication

Learning Outcomes

As a result of attending this program, participants will:

  • Build confidence in successful and effective communications with people of diverse cultures and personalities
  • Develop skills for communicating cross culturally
  • Develop a framework for understanding one’s own and others’ cultures and communication styles
  • Identify the means to further develop one’s cross cultural communication skills

Who Should Attend

Managers from any functional area who interact with individuals from cultures other than their own and seek to improve their cross-cultural communication skills.


Individual Participants: $645
Package Pricing: 1 class day per participant

Available Discounts


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Weatherhead School of Management
Case Western Reserve University

10900 Euclid Avenue
Cleveland, Ohio 44106-7235 USA